AI assistants that answer customer and staff questions from your own documents, policies and knowledge base, and hand over to a person when it matters.
AI assistants built on your own knowledge
Every organisation answers the same questions again and again: about products, policies, orders, procedures and internal rules. The answers usually exist already, spread across documents, web pages and the experience of a few colleagues. Finding them takes time, and the people who know them are interrupted throughout the day.
An AI assistant answers these questions in plain language, using only the information you approve. It can serve customers on your website or support your staff inside your own systems, and it shows the source of each answer so that it can be checked.
When a question falls outside what the assistant knows, or a decision needs a person, it hands the conversation over to your team instead of guessing.
Typical uses
- Customer questions on your website about services, delivery, returns and other frequent topics, at any time of day.
- Staff help desks for HR policies, IT guidance and internal procedures.
- Knowledge search across manuals, contracts and reports, with answers that point to the source document.
- Sales and support teams who need fast, consistent answers about products and terms.
- First-line triage that gathers the details of a request before passing it to the right person.
Key benefits
- Answers in seconds, at any hour
- Fewer repeated questions for your team
- Consistent answers based on approved information
- Sources shown, so answers can be checked
- A clear handover to a person when needed
- Data handled securely and in line with UK GDPR
How it works
- 1. Choose the knowledge. We agree which documents, pages and records the assistant may use, and which topics it must not answer.
- 2. Build and test. The assistant is built on that knowledge and tested against real questions from your customers or staff before anyone relies on it.
- 3. Launch with a handover. It goes live on your website or in your systems, with a clear route to a person and conversation logs your team can review.
- 4. Keep it current. When your documents change, the assistant's knowledge is updated, and its answers are reviewed regularly.
Responsible by design
An assistant is only as good as the information behind it. We limit it to approved sources, show where each answer comes from and test it on real questions before launch. It does not make decisions about customers, payments or compliance; those stay with your team.
Conversations and documents are handled in line with UK GDPR, with access controls and a data processing agreement in place, and we explain where the information is processed before any work begins.
AI assistants: frequently asked questions
Will the assistant make things up?
AI can produce confident but wrong answers if it is left unguided. We restrict the assistant to your approved information, instruct it to say when it does not know, show the source of its answers and test it on real questions before launch.
Can it work on our website and in our internal systems?
Yes. The same knowledge can power an assistant for customers on your website and another for staff inside your intranet, CRM or help desk, each with its own permissions.
Which languages does it support?
Assistants can answer in many languages, including English and Turkish. We test each language you need with real questions before launch.
What happens when it cannot answer?
It says so and offers a route to a person, such as a contact form, an email or a support ticket that includes the conversation, so your team can pick up where it left off.
How do we start?
With a proof of concept on a set of real questions and the documents that answer them. You see how accurately the assistant answers before deciding on a full launch.
Explore related AI solutions
- AI Proof of Concept Test one AI idea on your own examples before you invest. Learn more
- AI Document Processing Extract, check and route information from invoices, forms, contracts and emails automatically, with people reviewing the cases that need them. Learn more
- AI Workflow Automation Classify, route, summarise and draft routine work such as enquiries, tickets and reports, so your team spends its time on the decisions that matter. Learn more
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